We are currently looking for an Field Service Technician (F/M) based in Bagno a Ripoli.

The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

What you will accomplish together with us

• Provide service and customer support during field and inhouse visits or dispatches

• Manage all on site installation, repair, maintenance and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Ensure the timely and correct documentation of processes

• Operate vehicle in a safely manner and use field automation systems

• Follow all company's filed procedures and protocols

• Cooperate with technical team and share information across the organization

• Comprehend customer requirements and make appropriate recommendations / briefings

• Contact customers concerning processes of the customer file

• Build positive relationships with customers

What will convince us

• Technical degree in chemistry, biology, physical measurements or similar

• Minimum 2 years of proven field service experience

• Ability to troubleshoot, test, repair and service technical equipment

• Ability to work flexible shifts and to adapt to changing work schedules

• High customer orientation

• Team spirit

• Familiarity with mobile tools and applications

• Good command of spoken and written English

What we offer

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 15,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

• Opportunity for international career development: a global network offering seminars and training sessions, expert and manager career paths

• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

• Work-life balance: Working from home at many sites

• Intelligent working environment: working in smart buildings with the latest technology and equipment

• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow even further.

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found on www.sartorius.com/careers

to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

Here you will find the best application tips from our HR team.

Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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