Service Coordinator - Self Perform Reports To: Operations Manager, Self-Perform Status: Full-time, Regular position Location Name: Engineering Excellence Location Address: 4360 Glendale Milford, Road, Blue Ash, OH Join the team of experts and realize your true potential! Why You Should Join the Engineering Excellence team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Position Summary: As a Service Coordinator you will work with an assigned Branch Manager(s) and be responsible for scheduling work for our HVAC technicians and coordinating schedule dates with clients. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day-to-day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This is an onsite position, Monday-Friday. This position requires flexible hours and overtime as needed as well as a fast-paced and solution-minded individual. Key Responsibilities: * Fluent knowledge of all customer nuances and SLAs (use on-line resources daily) * Answering incoming calls from technician and operations support * Maintain dispatch board by updating statuses and maintaining proper schedule dates * Convey and communicate all information regarding service issues, customer issues and tech issues that should be escalated to the branch manager, service manager or any departments for action or resolution (safety or access issues, store has relocated or moved locations) * Provide feedback to the Branch Manager on technician performance and compliance to customer expectations * Work between departments and processes to ensure Self-Perform service work orders/clients are set up properly * Provide feedback on continuous process improvement for efficiency and margin enhancements * Update open work order reports to give the most current, real time update to the customer * Update customer auxiliary web systems to give clients total visibility of the progress of work * Maintain an accurate materials list for SP sites, report any equipment discrepancies * Complete credit applications for new vendors, process vendor invoices for payment and reconcile vendor statements * Issue purchase orders for service materials, truck stock and tools using standard procedures * Process technician personal reimbursements * Promote safety policies with the field employees * Support Branch Manager(s) and/or Field Supervisor(s) as needed: * Creating and submitting quotes to customers for approval * Scheduling technician jobs by prioritizing and matching capacity and demand * Order or follow up on parts for service, quotes or PMs * Coordinate daily technician check out and work assignments for next work day (dropping work orders and scheduling technicians, prioritizing the work based upon SLAs) * All other duties as assigned Qualifications: * High School Diploma or GED required; post high school education preferred * Dispatch and/or service experience preferred * Strong work ethic, reliable and dedicated * Flexibility to work with multiple and changing priorities * Proficient in Excel, Word and Microsoft Outlook * Ability to work with a sense of urgency on multiple projects simultaneously, using prioritization and effective time managemeApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwNzEwLjEwNTA4QHNlcnZpY2VleHBlcnRzY29tcC5hcGxpdHJhay5jb20