Customer Service Coordinator

Job ID

161974

Posted

19-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Dallas - Texas - United States of America

Job Summary

The purpose of this position is to provide customer service support for engineering and maintenance teams across the country. This is a full time opportunity with excellent benefits, and competitive pay!

Why CBRE?

• Full Benefits (medical, dental, vision, 401K match)

• Paid time off and Holiday Pay

• 100% work from home!

• Room For Growth

Essential Duties and Responsibilities

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires, and follows up with customers to ensure satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets with updated service information as needed.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as needed.

May assist with the training of new hires and temporary employees on CMMS, database, email, Live Chat and Call Center procedures.

Education and Experience

High school graduate, general education degree or equivalent experience (GED) required. Call Center experience preferred. Minimum two years of related experience. Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

Interpersonal Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.)

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)