Title: Parts Technical Support Specialist

About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position:

Raymond’s Customer Support Service team is looking for a Parts Technical Support Specialist in Syracuse, NY. This will entail working directly with customers, Sales and Support Centers, Toyota Material Handling, and internal organizations for the resolution of technical, scientific, or engineering issues that affect the sales, installation, and utilization of Raymond products and/or services. Additionally, this role will support in the aftermarket modification process, equipment control module programming and printing truck capacity tags.

You will:

• Routinely interface with Raymond Dealer networks in response to Requests for Assistance (RFA).
• Provide support to internal Raymond customers for New Product Development as required.
• Interpret engineering drawings, Bills of Material (BOM), and vendor furnished technical data to create Technical Illustrations for use in Product Support Publications.
• Ensure timely availability of technical documentation information to meet Company and Customer needs.
• Maintain and update information database with appropriate supporting material.

About the schedule:

This position is 1st shift and will report onsite in Syracuse, NY.

About you:

• A Bachelor’s Degree is required or a related technical certificate
• 5-8 years of experience in a technical sales related field
• Ability to read and interpret supplier drawings and BOMs
• Requires significant independent evaluation, good judgment, and originality

It would be great if you had:

• Experience with JD Edwards
• Experience with Microsoft Office Suite
• SAP and Oracle CRM, ServiceNow experience preferred.
• Strong communication skills both written and verbal.

About the total compensation package:

Salary - $67,614 - $86,689 per year. Compensation depends on the selected candidates education, skill and experience.

Relocation – This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program