The City of Louisville is actively recruiting a Utilities Application Support Specialist. This position will report to the Director of Information Technology. Our Collaborative IT department is committed to delivering impactful solutions to our community. Our culture values work-life balance, professionalism, and community contribution. If you share our values and want to work in a government organization that nurtures growth, innovation, and meaningful IT solutions, apply now and be part of our team.

We are an award-winning small city, and offer exceptional overall staff experience, with outstanding benefits and a City Council and leadership team focused on remaining an "employer of choice" in our region. The City of Louisville is committed to providing a healthy culture with strong values. The City values are ICARE, which stands for Innovation, Collaboration, Accountability, Respect, and Excellence.

At the City of Louisville, our IT team partners across departments to provide value driven solutions in a dynamic, creative setting. We see the impact of our work every day, improving processes for staff and citizens alike. Embracing change and welcoming new challenges, we're committed to growth and learning. If you're ready to drive significant projects and be part of transformative change, this role is for you!

This is a new role for the City of Louisville. This role will primarily support the water treatment, wastewater treatment, and other public work teams. This person will act as a liaison between IT, Public Works, and the application vendors. We anticipate this role to be 50% office based and 50% fieldwork. Examples of fieldwork areas are: wastewater treatment plants, on the side of the road, and in other challenging and sometimes loud and smelly environments. Ideal Candidates Will Have: Extensive Technical Knowledge: A background in public utilities (not required but a huge plus) and strong background supporting various highly complex, security intense applications. Strong understanding of SQL database administration and solid data reporting skills (preferably SSRS, Crystal Reports, and Power BI). Project Management Experience: Experience managing support projects, coordinating with cross-functional teams, and ensuring timely delivery of solutions within scope and budget. Customer Focus: A customer-centric approach to support, with a commitment to delivering exceptional service and ensuring customer satisfaction through timely resolution of issues and proactive support initiatives. Outcome Driven: Demonstrated capacity to maintain a solution-oriented approach, adeptly resolving customer issues while discerning both immediate and future needs through rigorous critical thinking and decisive decision-makin