Description

As a Call Center Specialist, you will be an essential part of our customer service team, responsible for handling inbound and outbound calls with professionalism, efficiency, and a customer-centric approach. This position requires strong communication skills, empathy, and the ability to navigate through various inquiries and situations effectively. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

• Inbound and Outbound Calls: Handle a high volume of incoming calls from customers, addressing inquiries, resolving issues, and providing product or service information in a courteous and timely manner. Initiate outbound calls as needed for follow-ups or customer outreach campaigns.

• Customer Support: Listen actively to customers, understand their needs, and provide accurate and helpful assistance to resolve issues or answer questions. Strive to exceed customer expectations and ensure a positive experience with every interaction.

• Problem Resolution: Troubleshoot customer concerns, complaints, or technical issues effectively, utilizing available resources and escalating complex issues to appropriate departments or supervisors when necessary.

• Data Entry and Documentation: Accurately record customer information, inquiries, and actions taken in the CRM system or designated databases. Maintain thorough and organized documentation of customer interactions for reference and reporting purposes.

• Product Knowledge: Stay informed about company products, services, promotions, and policies to provide accurate information and recommendations to customers. Continuously update knowledge through training sessions and resources provided.

• Adherence to Procedures: Follow established call center procedures, guidelines, and scripts to ensure consistency and compliance with quality standards. Adhere to confidentiality and data protection policies at all times.

• Performance Metrics: Meet or exceed performance metrics, including call handling time, customer satisfaction scores, first-call resolution rates, and other key performance indicators (KPIs) as defined by the organization.

  Requirements

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.

• Proven experience in a customer service or call center environment preferred.

• Excellent verbal communication skills, with a clear and professional phone manner.

• Strong active listening and problem-solving abilities, with a focus on resolving customer issues effectively and efficiently.

• Ability to navigate computer systems and multitask while engaging with customers on the phone.

• Empathy and patience when dealing with customers, demonstrating a genuine desire to assist and resolve their concerns.

• Flexibility to work shifts, including evenings, weekends, and holidays as required in a 24/7 call center environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .