JOB REQUIREMENTS: Senior IT Service Management Engineer Job Locations US-WI-Madison \| US-WI-Waukesha \| US-IL-Chicago \| US-WI-La Crosse ID 2023-1994 Category Information Technology Type Regular Full-Time Overview Are you passionate about advancing healthcare through cutting-edge technology? Join us as an IT Service Management Engineer where your expertise will drive the optimization and efficiency of our IT services, ensuring seamless operations and exceptional member care. Quartz is a provider-sponsored health plan committed to delivering superior healthcare solutions. We are dedicated to leveraging innovation and technology to improve member outcomes. Come find your Spark at Quartz! The Senior IT Service Management Engineer will be responsible for the enterprise management platform, which supports IT Service Management (ITSM) processes as well as business services management practices. This role will architect, design, configure, develop, troubleshoot, and implement baseline and custom application on the platform. This position will work with service owners to understand requirements and desired state; works with teams to implement IT services and process improvements. This role will also apply service management methods and ITIL framework to support organizational objectives. Benefits: Opportunity to build a world class Event Management solution at Quartz Work on a world class platform - Service Now Opportunity to work in-person or in a hybrid capacity Starting salary based upon skills and experience: \$91,100 - \$113,900 plus robust benefits package Responsibilities Maintain core IT service management processes including but not limited to change, request asset, incident, problem, event, knowledge, and configuration management disciplines. Administer service management and collaboration systems, tools, and technologies. Work with external partner(s) to architect, design, implement changes, and perform system maintenance. Adhere to policy, development, processes, and guidelines. Ensure all documentation, policies, and procedures remain current. Liaise with Quartz service owners to understand process requirements; gather and create requirements documentation. Develop system architecture and design specifications and visuals of desired state. Conduct gap and change analysis, providing recommendation to service owners and teams for opportunities and changes. Work with service team to develop detailed plan(s) to implement change. Create reports, run analytics, and provide system-driven metrics used by leaders and service owners. Conduct analysis and review for trends. Identify and escalate issues. Work with team(s) to recommend improvement areas and associated work plans. Provide mentoring and leadership to the IT Service Management team. Work directly with IT senior leaders... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BD90AD1E55F6486F