OVERVIEW: We are currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction. Promptly answers all incoming calls in a polite and professional manner. Directs calls to the appropriate departments. Schedules appointments and reviews appointment details, date, time, location, and clinician. DUTIES: Keeps demographic information updated and accurate. Communicates PCP change requests or transfer care/location requests. Sends late arrival notices and follows cancellation and rescheduling procedures. Assists with on-boarding, training, quality assurance and employee engagement. REQUIREMENTS: Bilingual, Spanish and English. High School diploma or GED certificate. Computer knowledge. Excellent communication skills. Excellent customer service skills. We offer a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.