Complaint Investigation Specialist

San Diego, CA, United States

Hologic, Inc. is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases and to aid in biomedical research. Hologic is also a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women. Our business is dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis and less invasive treatments.

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future.

Duties and Responsibilities:

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

• Performs amplification based diagnostic assays.

• Performs applicable internal analytical testing methods used in Customer Product Support.

• Assists with troubleshooting experimentation required for projects/investigations.

• Trains new laboratory personnel on basic laboratory tasks.

• Operates basic laboratory equipment with safety mindset.

• General laboratory and retention room maintenance.

• Assists in writing, executing protocols/reports for experimentation.

• Perform retention checks, evaluation reports and authors risk assessments for compliance.

• Performs/assists with, simple to moderate investigations and prepares investigation reports/risk assessment statements as appropriate.

• Perform simple data analysis as required.

• Uses appropriate root cause analysis and lab investigation tools/process when performing investigations. · Ensures all data is accurate, timely, relevant, and complete.

• Assists with various complaint-related projects and duties as assigned

Required Qualifications and Experience

• B.S. in Molecular Biology, Microbiology, Chemistry, Biochemistry or Bioengineering/Biomedical Engineering

• 0-2 years of laboratory experience

• Preferred Knowledge of current Good Manufacturing Practices, Good Documentation Practices, Good Lab Practices .

• Working knowledge of general laboratory procedures, laboratory safety, and record-keeping

• Basic Technical writing skills

• Good communication skills

• Knowledge of Root cause analysis and/or problem solving

• Experience with systems such as Oracle or Agile at any level is desired

Why join Hologic?

We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

From a benefits perspective, you will have a access to benefits such as medical and dental insurance, ESPP, 401(k) plan, vacation, sick leave and holidays, parental leave, wellness program and many more!

The annualized base salary range for this role is $67,000 to $82,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency and Third-Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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