• Perform onsite instrument services as deliverables for customers signing for service products.

客户现场安装机器并交付

• Diagnose, repair, calibrate, or recondition products and/or subassemblies to current standards by cleaning, repairing, or replacing components, and performing all required instrument tests. Manage pending repair queue and priority interrupts, as necessary, to maintain timely return of product to customer.

通过清洁、修理或更换组件，并执行所有必要的仪器测试，诊断、修理、校准或修复产品和/或组件，达到交付标准。如有必要，管理待处理的维修需求和优先级，以保持产品及时交付给客户。

• Provide first level technical responses to customers signing for service products and work with cross functional teams e.g. application engineers and product management team to support customers if complex technical issues requiring escalation within the organization.

为客户的服务需求提供一级响应，并与跨职能团队合作，例如在复杂的技术问题需要内部共同解决的情况下，要与应用工程师和产品管理团队通力合作。

• Maintain a high quality of workmanship used in the repair process. Perform critical regular inspections of own work and materials. Notify the Kentwood service department of all quality problems and keep tracking until root cause is found and counter measurement is in place.

在维修过程中保持高水准。对自己的工作和材料进行定期检查。通知总部服务部门所有的质量问题，并保持跟踪，直到找到根本原因和找到解决方案。

• Refine Field Service SOP per experience gained.

根据经验完善现场服务的标准工作流程

• Utilize history data and record each visit and customer instrument status to build up Service end-user database.

利用历史数据，记录每次现场维修和客户仪器状态，建立服务终端用户数据库。

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.