Description

At Amazon, we're working to be the most Customer-centric company on earth. The goal of Amazon Logistics Japan (AMZL JP) is to exceed the expectations of our customers by ensuring that their orders, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space.

【Role Summary】

This role offers great opportunity to drive Amazon’s ambitious customer experience goals for Japan customer by innovating across multiple pillars. Candidate will drive programs, partnerships, innovations and features and will lead Initiatives to sustainably raise the bar on customer experience for Amazon Customers in Japan and drive best-in-class customer experience by effectively driving robust mechanisms and processes both UTR (Under the Roof) and OTR (On the Road) across AMZL Japan network to create positive customer impact. This role offers the opportunity to partner closely with multiple functional teams and stakeholder groups including delivery station operations, field execution, Tech., Transportation Network Planning, Middle Mile teams, Supply Chain, Retail Delivery Experience, Customer Service and Topology teams. The ability to influence others without authority and speed of execution will be critical to the success in this role. The ideal candidate should possess a successful track record of managing complex programs and projects, has strong analytical and business acumen, and experience in managing multiple stakeholder teams at the same time. Impactful communication skills, Ownership, Bias for Action, Insist on Highest Standards, Customer Obsession and Think big will be essential for candidate’s success. The candidate is expected to be a self-starter who will take ownership of program and business problems to create successful partnership across stakeholder groups by driving strategy and execution to achieve customer experience goals at right cost and unparalleled customer experience.

More Information

・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

・Job:Program / Project Management (https://www.amazon.co.jp/b?node=5609904051)

・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities

• Creating strategy and execution plans for initiative driving customer experience, set priorities and communicating across business partners and stakeholders

• Ideate, define and drive the execution of Initiatives for Amazon Logistics by partnering with stakeholder groups to offer best-in-class Delivery customer experience

• Translating the customer experience and voice of customer into a logical sequence and mapping our roadmap and program initiatives to measurable business value

• Working with operations, supply chain, product, legal and compliance, finance, tech, DEX, Trans Network planning, configuration and execution teams to make prioritization/emulate good practices to conceptualize and implement program and tech interventions

• Conduct analysis for Last Mile quality and productivity data pre and post launches along with driving simplification of complex Logistics operations

• Closely working with Retail and Supply Chain Organization (Regionalization and Localization) to understand and measure its impact on Last Mile

• Collaborate with teams across various regions and geographies to understand and learn best practices and replicate the same for Japan Logistics Operations

• Conducting quick pilot projects to gather learnings and implement the most feasible, cost effective and scalable solution for Last Mile logistics requirements

• Identify cost saving opportunities/initiatives across the all miles and work across stakeholder functions to execute customer experience initiatives at scale

• Work with business analytics, orbit team and customer delivery experience teams to standardize reports and reviews, develop strong mechanisms and manage quantitative and qualitative performance

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Business level of English

Preferred Qualifications

• Master's degree

• Business level of Japanese

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions

• Demonstrated ability to understand and evaluate opportunistic new ideas with internal and external partners

• Excited about working in a diverse group and contributing to an inclusive culture

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます