Basic Purpose:

To support the Lending Vendor Management Team by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Develops alternate course of action based on precedent or policy.

Major Responsibilities:

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate, and resolve technical, tactical, and operational project issues and risks

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance to regulations

• Administer and develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise, and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Organize policy and procedures according to set standards

• Recommend strategy for communications

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions, and communications

• Perform other duties as assigned

Qualifications and Education Requirements:

• Bachelor's degree in Communication Studies or the equivalent combination of training, education, and experience

• Ability to work independently and in a team environment style and standards

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience in researching, compiling, and documenting data, business processes, and workflow

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Working knowledge of PC and web/internet-based technologies e.g. HTML, Excel, PowerPoint, Microsoft Office Suite, trends/issues, management, editing/authoring tools and development

• Basic database and presentation software skills

• Basic skill capturing and translating processes and requirements into easily understood terms

• Basic skill exercising initiative and using good judgment to make sound decisions

• Basic verbal and written communication skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations

Desired Qualifications and Education Requirements:

• Working knowledge of Navy Federal products, services, programs, policies, and procedures

• Experience in technical writing and development of standard operating procedures

• Experience in maintaining SharePoint content

• Experience and/or involvement in dealing with outsourced relationships

• Experience in translating foreign material and conveying it in a way that is easily comprehendible for the end-user

• Experience in training teams and managing large-scale change