Job Summary: Griswold Home Care is seeking a detail-oriented and organized individual to fill the role of Home Care - Office Administrator at our Wilmington, North Carolina franchise location. This is a full-time, hourly administrative position in the franchise industry. As the Office Administrator, you will play a crucial role in ensuring the smooth and efficient operations of the office, supporting the delivery of high-quality home care services for our clients. This individual contributor role requires a strong work ethic, exceptional communication skills, and the ability to thrive in a fast-paced and dynamic environment. Compensation & Benefits: The Office Administrator position offers a competitive hourly rate of $17.5, paid weekly. In addition, you will have the opportunity to participate in our company's benefits package, which includes healthcare, retirement plans, and paid time off. Responsibilities: - Oversee the day-to-day operations of the office, including managing schedules, calendars, and incoming calls - Act as the first point of contact for clients, caregivers, and internal staff, providing excellent customer service and addressing any inquiries or concerns - Maintain accurate and up-to-date records of client and caregiver information in our database system - Coordinate and schedule client assessments, caregiver interviews, and staff meetings - Collaborate with the management team to ensure timely and accurate processing of payroll and billing - Monitor and order office supplies, ensuring that the office is adequately stocked at all times - Assist with recruitment efforts by posting job openings, reviewing resumes, and conducting initial screenings of applicants - Provide support and assistance to caregivers and clients as needed - Actively participate in staff meetings and training sessions as required Requirements: - High school diploma or equivalent; some college coursework preferred - Minimum of 1-2 years of administrative or office management experience, preferably in the healthcare industry - Proficient in Microsoft Office programs (Word, Excel, Outlook) - Excellent verbal and written communication skills - Strong organizational and time-management skills - Ability to multitask and work efficiently in a fast-paced environment - Previous experience with payroll and billing systems is a plus - Must pass a criminal background check and drug screening EEOC Statement: Griswold Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.